azjilli Privacy Policy

1. Introduction

azjilli is committed to protecting the privacy and personal data of every player on our platform. We recognise that Filipino players entrust us with sensitive information — including identity documents, financial details, and gaming activity records — and we take that responsibility seriously. This Policy is designed to be transparent, readable, and comprehensive, so you always know exactly how your data is being handled.

This Policy applies to all personal data collected through the azjilli website, mobile platform, customer support channels, and any associated services or communications. It should be read in conjunction with the azjilli Terms & Conditions and the Responsible Gaming Policy, both of which form part of your agreement with us.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, azjilli acts as the Personal Information Controller in respect of personal data collected from players and visitors to the platform.

azjilli operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR). All data processing activities conducted by azjilli are subject to PAGCOR's regulatory oversight and the jurisdiction of the National Privacy Commission of the Philippines.

For all data privacy-related enquiries, requests, and complaints, players may contact the azjilli Data Privacy Officer at: [email protected].

3. Personal Data We Collect

azjilli collects the following categories of personal data from players and platform visitors. We collect only what is necessary for the purposes described in Section 5 of this Policy.

Category	Examples	When Collected
Identity Data	Full name, date of birth, nationality, government-issued ID (e.g. PhilSys ID, passport, driver's licence)	Registration & KYC verification
Contact Data	Email address, mobile number, residential address (city/province)	Registration & account updates
Financial Data	GCash account reference, PayMaya account reference, bank account details (BPI, BDO, Metrobank), transaction history	Deposits, withdrawals & KYC
Gaming Activity Data	Bet history, game logs, wagering amounts, bonus redemptions, session duration	Ongoing platform use
Technical Data	IP address, device type, operating system, browser type, cookies, session tokens	Every platform visit
Communications Data	Live chat transcripts, support ticket content, email correspondence	When you contact support
Responsible Gaming Data	Self-exclusion requests, deposit limit settings, reality check preferences	When you use RG tools

4. How We Collect Your Data

azjilli collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account settings.
• Automated collection: Technical and usage data collected automatically as you interact with the platform, including through cookies, session tracking tools, and server logs.
• Third-party sources: Identity verification data received from KYC service providers; payment transaction data received from GCash, PayMaya, and banking partners; fraud and risk signals received from regulatory and compliance partners.
• PAGCOR and regulatory authorities: Where required by law or regulatory directive, azjilli may receive or be required to provide player data to PAGCOR or other Philippine government agencies.

5. Purpose and Legal Basis for Processing

azjilli processes your personal data only where a lawful basis for processing exists under Republic Act No. 10173. The table below sets out the primary purposes for which we process your data and the corresponding legal basis.

Purpose	Legal Basis
Creating and managing your player account	Performance of contract
Processing deposits and withdrawals	Performance of contract
Identity verification and KYC compliance	Legal obligation (PAGCOR / AMLA)
Anti-money laundering checks and fraud prevention	Legal obligation (Republic Act No. 9160)
Responsible gaming monitoring and interventions	Legitimate interest / legal obligation
Customer support and dispute resolution	Performance of contract / legitimate interest
Personalised promotions and bonus offers	Consent (you may withdraw at any time)
Platform security and technical maintenance	Legitimate interest
Regulatory reporting to PAGCOR	Legal obligation
Statistical analysis and platform improvement	Legitimate interest (anonymised data)

6. Sharing Your Personal Data

azjilli does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share player data only in the following circumstances, and only to the extent strictly necessary:

• KYC and identity verification providers: Third-party service providers engaged to verify the identity and age of players as required by PAGCOR and Philippine law. These providers process data solely on our instructions and are bound by strict confidentiality obligations.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the financial information necessary to process your deposits and withdrawals. These entities operate under their own privacy policies and are regulated by the Bangko Sentral ng Pilipinas (BSP).
• Game content providers: Third-party game suppliers may receive anonymised or pseudonymised session data necessary to operate their game software on the azjilli platform. No directly identifiable personal data is shared with game providers beyond what is technically necessary.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or any other Philippine government authority that has a lawful basis to request player data. azjilli will comply with all such requests as required by Philippine law.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by azjilli, subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or restructuring of the azjilli business, player data may be transferred to the successor entity, subject to equivalent privacy protections and notification to affected players.

7. Data Retention

azjilli retains personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve any disputes that may arise. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR and anti-money laundering regulations.
• Transaction and financial data: Retained for a minimum of five (5) years in accordance with Republic Act No. 9160 (Anti-Money Laundering Act) and BSP record-keeping requirements.
• Gaming activity logs: Retained for a minimum of two (2) years for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for a minimum of two (2) years from the date of last correspondence.
• Technical and cookie data: Session data is deleted at the end of each session. Persistent cookie data is retained in accordance with our Cookie Policy (Section 9 below).

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with the National Privacy Commission's guidelines on data disposal.

8. Security Measures

azjilli implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our platform.
• Encryption of sensitive data fields (including financial data and government ID numbers) at rest in our databases.
• Strict role-based access controls, ensuring that only authorised personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security specialists.
• Multi-factor authentication requirements for internal system access by azjilli staff.
• Incident response procedures for detecting, reporting, and managing personal data breaches, including mandatory notification to the National Privacy Commission within 72 hours of a breach that poses a risk to your rights and freedoms.

While azjilli takes all reasonable steps to protect your data, no system is entirely immune to risk. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

9. Cookies and Tracking Technologies

azjilli uses cookies and similar tracking technologies to operate the platform, enhance your user experience, and collect analytical data that helps us improve our services. The following types of cookies are used:

• Strictly necessary cookies: Essential for platform functionality, including session management, login authentication, and security. These cannot be disabled without impairing platform use.
• Functional cookies: Remember your preferences (such as language settings and game display options) to personalise your experience across sessions.
• Analytical cookies: Collect anonymised data about how players use the platform (pages visited, session duration, error reports) to help us identify areas for improvement. No personally identifiable information is included in analytical reports.
• Marketing cookies: Used only with your consent to deliver personalised promotional content based on your gaming interests. You may opt out of marketing cookies at any time through your account settings.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect your ability to use certain features of the azjilli platform.

10. Minors and Age Verification

The azjilli platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online casino and sports betting in the Philippines. azjilli does not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted as part of the mandatory KYC process for all new registrations. If azjilli discovers that personal data has been collected from a player who is under 21 years of age, that data will be immediately deleted, the account will be suspended, and the matter will be escalated to PAGCOR in accordance with our regulatory obligations.

Parents and guardians who believe that a minor may have registered an azjilli account should contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

11. Exercising Your Data Subject Rights

To exercise any of your rights under the Data Privacy Act of 2012 — including the right to access, rectification, erasure, restriction of processing, or objection — please submit a written request to the azjilli Data Privacy Officer at [email protected]. Please include your full name, registered email address, and a clear description of the right you wish to exercise.

azjilli will acknowledge your request within 3 business days and will respond substantively within 15 business days of receiving a complete request. In cases of particular complexity, this period may be extended by a further 15 business days, in which case we will notify you of the extension and the reasons for it.

Please note that certain rights are subject to limitations where azjilli has a legal obligation to retain or continue processing your data — for example, transaction records required under anti-money laundering law. We will always explain the basis for any limitation clearly and in writing.

Exercising your data subject rights is free of charge. azjilli will not charge a fee unless a request is manifestly unfounded, excessive, or repetitive, in which case we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written explanation.

12. Complaints

If you are dissatisfied with how azjilli has handled your personal data, you are encouraged to first contact our Data Privacy Officer at [email protected] so that we may attempt to resolve the matter directly. We take all privacy complaints seriously and will respond within 5 business days.

If you remain unsatisfied after engaging with azjilli directly, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through the National Privacy Commission's official channels.

13. Changes to This Privacy Policy

azjilli reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Where a material change is made, we will notify registered players by email or via an in-platform notification at least 7 days before the change takes effect. The updated Policy will be published on this page with a revised effective date.

Your continued use of the azjilli platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your personal data.

14. Contact Our Data Privacy Officer

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by azjilli, please contact us through the following channels:

For regulatory escalations, complaints may also be directed to the National Privacy Commission of the Philippines and to PAGCOR. azjilli cooperates fully with all regulatory enquiries and data subject complaints referred through official channels.